AI voice agents
Handle routine calls — confirmations, reminders and qualification — with natural voice conversations.
The problem
Staff spend hours on repetitive calls, while callers wait on hold for simple information.
Overview
AI voice agents combine speech recognition, language models and natural speech synthesis with your CRM and calendar, and transfer to people when needed.
Approach
- 01
Choose one call type to start
- 02
Script and test with real callers
- 03
Integrate CRM and calendars
- 04
Review outcomes and refine
Capabilities
Inbound calls
Answer FAQs and route callers.
Outbound calls
Reminders, confirmations and follow-ups.
Integrations
CRM updates and bookings.
Transfers
Hand off to staff with context.
Typical components
What a solution like this is usually made of.
- Voice agent
- Telephony integration
- CRM connector
- Call analytics
Intended outcomes
What the solution is designed to achieve. Results depend on your starting point.
- Less time on routine calls
- Consistent call handling
- Call data captured automatically
Services involved
Voice AI
AI voice agents for inbound and outbound calls — speech recognition, natural responses, CRM integration and transfer to staff.
IVR solutions
Interactive voice response systems with DTMF menus or speech understanding, queueing, call routing and CRM lookup.
CRM development
Custom CRMs and Salesforce or Dynamics implementations — lead capture, pipelines, activity tracking, automation and reporting.
Shape this solution around your organisation
We start with a short discovery conversation, then propose the smallest version that proves value.