AI customer support
Answer common questions instantly and hand complex ones to people with full context.
The problem
Support teams answer the same questions repeatedly while urgent issues wait. Customers expect help at any hour.
Overview
We build AI support assistants grounded in your approved content, deployed on your website, app or WhatsApp, with clear escalation to your team and analytics on what customers ask.
Approach
- 01
Collect real customer questions
- 02
Ground answers in approved content
- 03
Design hand-off to people
- 04
Evaluate and monitor answer quality
Capabilities
Grounded answers
Responses based on your documents with sources.
Channel coverage
Website, app and WhatsApp.
Human hand-off
Transfer with conversation history.
Insights
Topics, gaps and satisfaction.
Typical components
What a solution like this is usually made of.
- Assistant service
- Knowledge pipeline
- Channel integrations
- Review dashboard
Intended outcomes
What the solution is designed to achieve. Results depend on your starting point.
- Faster answers to common questions
- More agent time for complex issues
- Visibility into customer needs
Services involved
Chatbot development
Website, app and WhatsApp chatbots — rule-based or AI-powered — with knowledge grounding, human hand-off and analytics.
Generative AI
LLM-powered features: retrieval-augmented assistants, content drafting, summarisation and search over your documents with evaluation and guardrails.
Helpdesk and service desk solutions
Customer and IT service desks: ticketing, routing, SLAs, knowledge bases, self-service portals and channel integrations.
Shape this solution around your organisation
We start with a short discovery conversation, then propose the smallest version that proves value.