Voice AI
AI voice agents for inbound and outbound calls — speech recognition, natural responses, CRM integration and transfer to staff.
Natural voice conversations for calls that follow a pattern.
6 deliverables, a 4-stage approach and 4 related technologies.
Overview
Many phone calls follow predictable patterns: appointment confirmations, enquiry qualification, payment reminders, status checks. Voice AI can handle these conversations naturally and hand complex ones to people.
We design voice agents with speech-to-text, language models and text-to-speech, integrated with telephony providers and your CRM, with recordings and transcripts handled according to consent rules.
What we deliver
- Call flows and scripts
- Speech recognition tuned for accents and languages
- Telephony integration
- CRM and calendar integration
- Transfer to human agents
- Call analytics and transcripts
Use cases
Typical situations where this service is the right fit.
Appointment confirmations
Confirm or reschedule bookings automatically.
Lead qualification
Call back enquiries and capture key details.
Reminders
Polite reminders with options to talk to staff.
How we work
The stages we follow. Each ends with something you can review.
- 01
Start with one well-defined call type
- 02
Test with real accents and noisy lines
- 03
Disclose automation and obtain consent where required
- 04
Monitor and review call outcomes
Things to consider
Questions worth answering before you commit budget.
- Telemarketing and call-recording rules vary by country.
- Per-minute costs apply from voice and telephony providers.
Technologies and engagement
Technologies we often use
We choose the stack with you; this is a starting point, not a requirement.
Ways to engage
- Fixed-scope project with milestones
- Dedicated team billed monthly
- Ongoing support and improvement retainer
Frequently asked questions
Related services
IVR solutions
Interactive voice response systems with DTMF menus or speech understanding, queueing, call routing and CRM lookup.
Chatbot development
Website, app and WhatsApp chatbots — rule-based or AI-powered — with knowledge grounding, human hand-off and analytics.
CRM development
Custom CRMs and Salesforce or Dynamics implementations — lead capture, pipelines, activity tracking, automation and reporting.
Ready to talk about voice ai?
Share a few details and we will reply with questions, options and an honest view of effort.