Robotic process automation (RPA)
Software robots that operate legacy and desktop applications through their user interface, with monitoring and exception handling.
Automate work in systems that have no API.
6 deliverables, a 4-stage approach and 3 related technologies.
Overview
Some systems offer no API: government portals, old desktop applications, vendor tools. RPA operates them through the user interface the way a person would.
We use RPA when integration is impossible or uneconomic, design bots to be resilient to small UI changes, and monitor them so exceptions reach people quickly.
What we deliver
- Process assessment and RPA suitability
- Bot implementation
- Exception queues
- Scheduling and monitoring
- Credential vault
- Maintenance plan for UI changes
Use cases
Typical situations where this service is the right fit.
Portal data entry
Submit or download data from web portals without APIs.
Legacy application tasks
Automate repetitive work in old desktop systems.
Reconciliation
Compare records across systems and flag differences.
How we work
The stages we follow. Each ends with something you can review.
- 01
Prefer APIs when available
- 02
Stabilise the process first
- 03
Design for UI change
- 04
Monitor every run
Things to consider
Questions worth answering before you commit budget.
- Bots break when screens change; budget for maintenance.
- Check terms of use for portals before automating.
Technologies and engagement
Technologies we often use
We choose the stack with you; this is a starting point, not a requirement.
Ways to engage
- Fixed-scope project with milestones
- Dedicated team billed monthly
- Ongoing support and improvement retainer
Frequently asked questions
Solutions that use this service
Related services
Workflow automation
Automated workflows across apps and internal systems using n8n, Zapier, Make or custom code — with error handling and monitoring.
Enterprise automation
Automation programmes across departments: prioritisation, shared platforms, governance, security and measurement of value.
System integration
Integration of ERP, CRM, e-commerce, finance and legacy systems via APIs, events, files and middleware — with reconciliation and monitoring.
Ready to talk about robotic process automation (rpa)?
Share a few details and we will reply with questions, options and an honest view of effort.