Business process management
Process modelling, workflow engines with approvals and SLAs, task inboxes and process analytics.
Model, run and improve your core processes with visibility at every step.
6 deliverables, a 4-stage approach and 4 related technologies.
Overview
Approval chains, onboarding checklists and service requests often run on email and memory. A process engine makes each step explicit, assigns it, times it and records it.
We model processes with the people who run them, implement them on workflow engines or custom applications with forms, approvals, escalations and dashboards showing where work waits.
What we deliver
- Process models (BPMN-style)
- Workflow implementation with forms
- Approval and escalation rules
- Task inboxes by role
- Process metrics dashboards
- Change process for workflow updates
Use cases
Typical situations where this service is the right fit.
Purchase approvals
Multi-level approvals with limits.
Employee onboarding
Coordinated tasks across HR, IT and facilities.
Service requests
Track requests with SLAs.
How we work
The stages we follow. Each ends with something you can review.
- 01
Map the current process honestly
- 02
Remove steps before automating
- 03
Make waiting time visible
- 04
Iterate from metrics
Things to consider
Questions worth answering before you commit budget.
- Processes change; plan for versioning workflows.
- Users need training on new task inboxes.
Technologies and engagement
Technologies we often use
We choose the stack with you; this is a starting point, not a requirement.
Ways to engage
- Fixed-scope project with milestones
- Dedicated team billed monthly
- Ongoing support and improvement retainer
Frequently asked questions
Solutions that use this service
Related services
Workflow automation
Automated workflows across apps and internal systems using n8n, Zapier, Make or custom code — with error handling and monitoring.
Enterprise automation
Automation programmes across departments: prioritisation, shared platforms, governance, security and measurement of value.
Enterprise software
Large line-of-business applications with complex permissions, approvals, integrations, audit trails and long-term maintainability.
Ready to talk about business process management?
Share a few details and we will reply with questions, options and an honest view of effort.